TO ALL ERITREANS AND ERITREAN AIRLINES CUSTOMERS IN THE UNITED STATED
As you all are aware, Eritrean Airlines has started its operation as of April 17, 2003 to Frankfurt, Rome Amsterdam and Nairobi with B767-300ER with almost 98 percent on time performance and with 100pct Eritrean cockpit and cabin crews. Needless to say how challenging it is to start an Airline at this time when most Airlines are having difficulty, but our major asset or strength being the most loyal and supportive Eritrean ethnic market gives us much confidence than others. On our side we are trying to address this market on a top priority basis. This market being seasonal, we are targeting the strong Kenyan market via Asmara with a day or two stopover package tour in Eritrea.
Now, the good news that we have for our customers in the United States is the agreement we concluded with Delta Airlines which enables them to board from any of the 75 Delta Airlines U.S points with a single Eritrean Airlines ticket via Frankfurt, Rome and or Amsterdam to Asmara. Their baggages will be checked straight through to Asmara their baggage allowance being on piece basis be it to or from Asmara. In addition we have appointed an Eritrean Traffic and Sales Coordinator to assist our passengers while transiting Frankfurt airport. Similar arrangement will be made in other Stations. I am sure this is a big relief to our customers as is to us as an Airline.
We are also negotiating for similar arrangement with Continental and United Airlines which we hope to have it finalized in few days time. Our negotiation with KLM and North West airlines is also on its final stage and hope to have it concluded before end of May. For our Customers in the United Kingdom and Scandinavian countries our agreement with SAS is scheduled for 3rd week of May too. At this stage, passengers traveling from the U.S on Eritrean Airlines/Delta Airlines can purchase their Eritrean Airlines tickets from or through one of our Appointed Agents in the U.S namely Omega (Seattle), Global Discount(Maryland), Net tours (Houston) and Eyes of the World Travel (Los Angeles).
In about ten days time we are planning to have Travel Agents meeting in Washington DC to see on how to expand our Travel Agents outlet in the U.S and also to discuss on how best we can work together and serve our customers yet better whom we never forget they have a choice. As for reservation system, while our Host CRS system is Gabriel, we have just concluded agreement with Amadeus, World Span, Galileo and Apollo to facilitate all Travel Agents selling our flights from wherever they are through their favorite reservation system. We know as a new starting Airline we have a lot yet to do, but all we can say at this time is just give us a chance with your support and understanding we will make it work and fast too.
Another good news that we have for you all is, as of May 26, 2003,we will be starting new service to MILAN which will enable us to serve the Italian market from both Rome and Milan. For more details please watch for our next schedule announcement.
By the way we hope you liked our new logo and theme "BRINGS PEOPLE TOGETHER"
We look forward seeing you all in one of your very own flights.
Phone 291-1-120792 FAX 2910-1-202533
P.O. BOX 222 Asmara – Eritrean