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Frequently Asked Questions

Is TMT part of Himbol Financial Service?
No, TMT is a US licensed and privately owned company that works in partnership with Himbol and other financial institutions to provide remittance service to many countries.

Why do I have to notarize a form when I send more than $1000?
Current US compliance regulations requires that we positively identify your identity. Notarizing a money order form is one of the ID verificationsteps TMT takes to assure your identity.

Why do I have to give more information when I send more than $3000?
Current US compliance regulations requires that we maintain more information about every sender.

Is my personal information secure in TMT hands?
TMT takes protecting your personal information seriously. We do not share your information for any commercial purposes. Your information is entered in a secure and safe computing system and can only be shared with government agencies upon request as per the applicable laws and regulations.

Can I send money outside Asmara?
Himbol has extended network of payout locations in Eritrea and we can deliver money to any major city in Eritrea.

Does TMT determines what the exchange rate is?
No, TMT does not play any role in determination of exchange rates. TMT does also not benefit from any exchange rate differences.

Why Does TMT not charge a fee for transferring money to Eritrea?
TMT as per the agreement with Himbol Financial Services does not charge any money transfer fee. Other charges however may apply.

What do I do if I have compliants about TMT?
If your complaints is about:

  • how we treated you as a customer, please call us and ask to speak with the manager of TMT.
  • illigal activities or complaints about our company, and want to file a complaint with the Department of Financial Institutions, you can call 360-9028703.

 

Call us at 1-425-227-7762 or 1-206-300 2613

E-mail: transhorn@ertra.com